Legal > Content Moderation & Reporting Policy

Content Moderation & Reporting Policy

Updated November 2024

1. Overview

Clubbera is committed to fostering safe, respectful, and legal communities. This policy outlines what content is prohibited on our platform, how content moderation works, and how to report violations.

Our Moderation Philosophy:

  • Communities self-moderate within our guidelines
  • Clubbera intervenes for serious violations, illegal content, and safety threats
  • We use a combination of community reporting, AI-assisted detection (planned), and human review
  • Enforcement is fair, transparent, and proportionate

2. Prohibited Content and Conduct

The following content and conduct are prohibited across all Clubbera communities:

2.1 Illegal Content and Activity

Prohibited:

  • Content that violates UK law or the laws of the user's jurisdiction
  • Promotion or facilitation of illegal activities
  • Sale or distribution of illegal goods or substances
  • Content that infringes intellectual property rights
  • Child sexual abuse material (CSAM) or any sexualization of minors
  • Terrorist content or promotion of terrorism
  • Incitement to violence or criminal activity

Action: Immediate removal, account suspension or ban, report to law enforcement where required.

2.2 Adult Content and Nudity

Prohibited:

  • Pornographic or sexually explicit content
  • Nude or partially nude images
  • Sexual solicitation or services
  • Content depicting sexual acts

Exceptions:

  • Educational or artistic content with appropriate context and warnings
  • Breastfeeding and non-sexual health content
  • These exceptions require clear labeling and community agreement

Action: Content removal, warning on first violation, suspension for repeat violations.

2.3 Hate Speech and Harassment

Prohibited:

  • Attacks on individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics
  • Slurs, epithets, or dehumanizing language targeting protected groups
  • Promotion of hate groups or hateful ideologies
  • Holocaust denial or other denial of documented atrocities

Also Prohibited:

  • Personal harassment, bullying, or intimidation
  • Threats of violence or harm
  • Doxxing (sharing private personal information without consent)
  • Coordinated harassment campaigns
  • Unwanted sexual attention or advances

Action: Content removal, warning to permanent ban depending on severity. Severe cases reported to authorities.

2.4 Spam and Manipulation

Prohibited:

  • Unsolicited commercial messages or advertisements
  • Repetitive, duplicate, or irrelevant content
  • Fake accounts or impersonation of others
  • Vote manipulation or artificial engagement
  • Misleading links or phishing attempts
  • Malware, viruses, or malicious code
  • Schemes to manipulate platform features or algorithms

Action: Content removal, account suspension for spam operations, permanent ban for malicious activity.

2.5 Scams and Fraud

Prohibited:

  • Fraudulent schemes or deceptive practices
  • Misrepresentation of events, memberships, or services
  • Fake fundraisers or donation requests
  • Pyramid schemes or multi-level marketing schemes
  • False or misleading advertising
  • Price manipulation or artificial scarcity

Action: Content removal, account suspension pending investigation, permanent ban for confirmed fraud, refunds facilitated where appropriate, report to authorities.

2.6 Violence and Graphic Content

Prohibited:

  • Depictions of extreme violence or gore
  • Content glorifying or promoting violence
  • Self-harm or suicide content
  • Instructions for creating weapons or explosives
  • Animal cruelty

Exceptions:

  • News coverage or documentary content with appropriate warnings
  • Educational content with clear context

Action: Content removal, account review, suspension for glorification of violence.

2.7 Misinformation (Health and Safety)

Prohibited:

  • Health misinformation that poses serious risk (e.g., dangerous medical advice, anti-vaccine misinformation during public health crises)
  • Crisis misinformation during emergencies (e.g., false evacuation orders)

Note: General misinformation is not prohibited but may be labeled or contextualized. We support free expression while protecting safety.

Action: Content removal or labeling depending on risk level, repeat violators may be suspended.

2.8 Platform Abuse

Prohibited:

  • Circumventing bans or suspensions
  • Creating multiple accounts to violate policies
  • Interfering with platform functionality
  • Scraping or unauthorized data collection
  • Reverse engineering or attempting to compromise security

Action: Account termination, IP bans where appropriate, legal action for serious violations.

3. Community-Specific Moderation

3.1 Community Rules

Community organizers may set additional rules for their communities, provided they:

  • Do not conflict with this policy or Clubbera's Terms of Service
  • Are clearly communicated to members
  • Are enforced consistently and fairly

Examples of Acceptable Community Rules:

  • Topic restrictions (e.g., "no political discussions")
  • Participation requirements (e.g., "introduce yourself first")
  • Format guidelines (e.g., "event photos must include captions")
  • Additional conduct standards (e.g., "be supportive and constructive")

3.2 Organizer Responsibilities

Community organizers are responsible for:

  • Setting clear community guidelines
  • Moderating content within their communities
  • Responding to member reports in a timely manner
  • Taking action against violations of community rules
  • Cooperating with Clubbera investigations

Organizer Tools:

  • Remove posts, comments, or content
  • Issue warnings to members
  • Temporarily mute or ban members from their community
  • Report serious violations to Clubbera

3.3 When Clubbera Intervenes

Clubbera will directly intervene and potentially override community decisions in cases of:

  • Illegal content or activity
  • Scams, fraud, or financial misconduct
  • Threats to user safety
  • Violations of prohibited content policies (Section 2)
  • Systematic abuse of platform features
  • Organizer misconduct or policy violations

4. Reporting Violations

4.1 How to Report

Users can report content or conduct through:

In-Platform Reporting:

  • Click the "Report" button on any post, comment, or profile
  • Select the reason for reporting
  • Provide additional context (optional but helpful)
  • Submit the report

Email Reporting:

Urgent Safety Issues:

4.2 What to Report

Please report:

  • Content that violates this policy
  • Suspicious activity (scams, fraud)
  • Behavior that makes you feel unsafe
  • Technical issues being exploited
  • Organizer misconduct

4.3 Anonymous Reporting

  • Reports can be submitted anonymously
  • Anonymous reports may be harder to investigate without follow-up ability
  • We encourage signed reports where safe to do so

4.4 False Reports

Misuse of reporting:

  • Repeatedly filing false reports to harass others is prohibited
  • Organized reporting campaigns to silence legitimate content are prohibited
  • Consequences: Warning, then suspension of reporting privileges or account suspension

5. Review and Enforcement Process

5.1 Initial Review

When content is reported:

  1. Automated Triage: High-risk content (CSAM, terrorism) is flagged immediately
  2. Community Review: Organizers review reports within their communities (24-48 hours target)
  3. Platform Review: Clubbera reviews reports of prohibited content or serious violations (24-72 hours target)

5.2 Investigation

For serious violations, we may:

  • Review the reported content and context
  • Examine user history and patterns
  • Consult with subject matter experts
  • Request additional information from reporter or reported user

5.3 Enforcement Actions

Based on violation severity and user history, we may take:

Warning:

  • Notice of policy violation
  • Explanation of the violation
  • No other penalties for first-time minor violations

Content Removal:

  • Specific content is deleted
  • User notified of removal and reason
  • Content may be preserved for appeals or investigations

Temporary Suspension:

  • Account access restricted for set period (typically 7-30 days)
  • User can view content but cannot post or interact
  • Notification includes reason and duration

Permanent Ban:

  • Account permanently closed
  • User prohibited from creating new accounts
  • Applied for: repeat violations, severe single violations, illegal activity, fraud

Legal Action:

  • Report to law enforcement for illegal content
  • Cooperation with legal investigations
  • Civil action for serious platform abuse or harm

5.4 Notification

When action is taken:

  • Content Removal: User notified within 24 hours with reason
  • Account Actions: Immediate notification via email with explanation
  • Appeals Information: Instructions for appeal included in notification

6. Appeals Process

6.1 How to Appeal

If you believe enforcement action was taken in error:

  1. Submit Appeal:

    • Email: appeals@clubbera.com
    • Include: your account info, enforcement action being appealed, explanation
    • Submit within 30 days of the action

  2. Review:

    • Different reviewer examines the case
    • Original context and decision are considered
    • Additional information may be requested

  3. Decision:

    • Provided within 15 business days
    • Options: uphold, modify, or overturn original decision
    • Decision is final unless new evidence emerges

6.2 Expedited Appeals

For wrongful account bans or time-sensitive matters:

  • Mark your appeal as "urgent"
  • Provide clear evidence of error
  • Review within 3-5 business days

6.3 What Cannot Be Appealed

  • Actions required by law or law enforcement
  • Decisions based on legal violations (subject to legal process, not appeals)
  • Decisions confirmed after multiple appeals

7. Planned AI Moderation

7.1 Future Implementation

We plan to implement AI-assisted moderation to:

  • Detect prohibited content faster
  • Identify patterns of abuse
  • Flag high-risk content for priority review
  • Reduce burden on human moderators

7.2 Human Oversight

  • All AI decisions will be subject to human review for significant actions
  • Users can appeal AI moderation decisions
  • We will regularly audit AI systems for bias and accuracy
  • Transparency reports will include AI moderation statistics

7.3 User Notice

When AI moderation is implemented:

  • This policy will be updated with specific details
  • Users will be notified of the change
  • Appeals process will remain available

8. Transparency and Accountability

8.1 Transparency Reports

We will publish regular transparency reports including:

  • Number of reports received by category
  • Response times and resolution rates
  • Enforcement actions taken
  • Appeal outcomes
  • AI moderation statistics (when implemented)

Published: Quarterly at clubbera.com/transparency

8.2 Policy Updates

This policy may be updated to:

  • Address new types of abuse
  • Comply with legal requirements
  • Improve clarity and effectiveness
  • Reflect community feedback

Material changes will be announced with 30 days' notice.

8.3 Feedback

We welcome feedback on this policy:

9. Special Circumstances

9.1 Emergency Situations

In cases of immediate danger:

  • Contact emergency services (999 in UK) first
  • Report to safety@clubbera.com for platform action
  • We may expedite reviews and take immediate action

9.2 Law Enforcement Requests

  • We cooperate with valid legal process
  • We may disclose information as required by law
  • We notify users when legally permitted
  • See our Law Enforcement Guidelines (separate document)

9.3 High-Profile Content

For content involving public figures or events:

  • Standard policies apply
  • Additional context may be considered
  • Public interest may factor into decisions
  • Transparency is prioritized

10. Resources and Support

10.1 Organizer Resources

  • Moderation best practices guide
  • Community guidelines templates
  • Training on handling reports
  • Escalation procedures

Available at: clubbera.com/organizer-resources

10.2 User Support

  • Safety tips and tools
  • How to block or mute users
  • Privacy settings guide
  • Reporting guide and FAQs

Available at: clubbera.com/safety

10.3 Crisis Resources

If you or someone you know needs help:

UK Crisis Resources:

  • Samaritans: 116 123 (24/7)
  • Crisis Text Line: Text "SHOUT" to 85258
  • National Suicide Prevention Helpline: 0800 689 5652
  • Emergency: 999

11. Contact Information

For questions, reports, or concerns:

Email: founders@clubbera.com